Why use us?
Telehealth enhances workplace injury management and rehabilitation by providing employers with a faster, more flexible way to connect injured workers to appropriate clinical care — without compromising clinical quality, compliance, or return-to-work outcomes.
- Same-day clinical access
- End-to-end Workcover documentation handled
- National coverage (including regional & remote workers)
- Clear work capacity guidance to support safe return to work
Why workplace injuries cost more than they should
For employers, delays in clinical assessment and paperwork are one of the biggest drivers of:
- Lost time injuries
- Prolonged claims
- Worker disengagement
- Administrative burden on HR and WHS teams
Traditional in-person models can introduce unnecessary delays — especially for regional staff, shift workers, or early-stage injuries that are clinically suitable for telehealth.
No travel time, no facility fees cost that normally is incurred at an emergency department or Medical Centre -keeping costs down for employers.
Our doctors work closely with both the employer and worker for suitable duty plans, keeping worker at work and loss of production for employer
A modern injury management model built for employers
Telehealth provides an additional access pathway within your existing injury management
framework. It does not replace in-person care, but removes friction in the early stages of a
claim and during follow-up reviews.
This model allows injured workers to be:
- Clinically assessed sooner
- Directed to the right level of care faster
- Supported with clear, documented work capacity recommendations
The result? earlier intervention, better decisions, and faster recovery timelines.
How it works
Injuries suitable for our service
- Musculoskeletal injuries
Soft tissue injuries (sprains and strains) - Repetitive strain injuries
- Minor slips, trips, and falls
- Work-related psychological or stress-related concerns
- Early intervention assessments
If an injury requires in-person examination, imaging, or emergency care, the worker is immediately directed to the appropriate service. Telehealth is used only where clinically appropriate.
Injured at work?
Book into our service directly
If you’ve been injured at work, telehealth may provide a faster and more convenient way to access an initial assessment or follow-up review — where clinically appropriate.
Telehealth allows you to:
- Speak with a Workcover-experienced clinician from home or work
- Avoid delays associated with in-person appointments
- Receive clear guidance on your capacity for work and next steps in your recovery
This service works alongside your employer’s injury management process and existing Workcover claim.
Employer benefits
Reduced downtime
Early access to clinicians reduces waiting periods and avoids unnecessary work absence.
Faster return-to-work decisions
Clear capacity guidance allows employers to confidently offer suitable duties sooner.
Less administrative load
Workcover documentation is completed correctly and consistently, reducing back-and-forth.
Workforce accessibility
Supports remote, regional, FIFO, and shift-based workers who struggle with in-person
appointments.
Consistent clinical standards
Every worker receives the same structured assessment and documentation process.
FAQs
How quickly can a worker be seen?
Same day assessments and no GP referral required.
Is this complaint with workcover requirements?
Yes! All assessments and documentation align with jurisdictional workcover standards.
Can this replace in person care?
No, it complements existing care pathways and accelerates early assessments and reviews.
Do we receive medical details?
No. Employers receive work capacity and functional information only. Injured workers also receive this information.